Ryanair, today (10 Aug,) released its July customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 83% of 69,000 flights in July arriving on-time (down slightly due to unseasonably bad weather and ATC delays)
- Just 2 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said: “Ryanair carried a record 12.6 million customers in July with 83% of our 69,000 flights arriving on-time, In July, we also celebrated carrying our 1 billionth customer since our first flight in 1985 and became the first EU airline to carry over 1 billion passengers. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| July | 2016 | 2017 |
| On-time flights | 85% | 83% |
| Complaints per 1,000 pax | 1.61 | 2.06 |
| Bag complaints per 1,000 pax | 0.60 | 0.66 |
| Complaints answered within 7 days | 99% | 99% |
