83% of Ryanair flights on time in July


Ryanair, today (10 Aug,) released its July customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 83% of 69,000 flights in July arriving on-time (down slightly due to unseasonably bad weather and ATC delays)
  • Just 2 complaints per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said: “Ryanair carried a record 12.6 million customers in July with 83% of our 69,000 flights arriving on-time, In July, we also celebrated carrying our 1 billionth customer since our first flight in 1985 and became the first EU airline to carry over 1 billion passengers.  With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

July 2016 2017
On-time flights 85% 83%
Complaints per 1,000 pax 1.61 2.06
Bag complaints per 1,000 pax 0.60 0.66
Complaints answered within 7 days 99% 99%
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