The tour operation was ranked in joint fourth place with Waitrose among the highest rated organisations in the July UK Customer Satisfaction Index (UKCSI) published by the Institute of Customer Service. So, Jet2holidays has maintained its position among the top 10 UK organisations for customer service.
Jet2 was ranked in 14th place with a small rise in its customer satisfaction score. The next nearest travel business was Booking.com and Premier Inn in joint 32nd place followed by Holiday Inn (41st) and Marriott (43rd).
Jet2holidays was among companies recognised in four out the top five dimensions of customer service rated by the ICS – experience, customer ethos, emotional connection and ethics.
Hotels.com was ranked highest for compliant handling together with P&O Ferries, Haven and Holidays Inn.
Organisations rated as the most improved over the past 12 months include P&O Ferries, lastminute.com, Tui Airways, Eurotunnel and British Airways.
In response, Jet2 chief executive Steve Heapy said: “We are delighted to be recognised as the best airline and tour operator for customer satisfaction once again. By placing customer service at the heart of everything we do, we continue to lead the industry when it comes to looking after our customers. We are operating our biggest ever programme this summer and customers getting away on their holidays know that we will once again be focusing relentlessly on delivering our industry-leading standard of customer satisfaction. To achieve recognition yet again for our customer service, is down to our fantastic colleagues who go above and beyond to ensure every customer travelling on their flights and holidays with us feels like a VIP. We cannot wait to take more customers on a much-needed holiday this year and to showcase why we lead the way when it comes to customer service.”
