Tag: Hotels.com

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Hotels.com explains the strange “world” of lost & found in hotels and customer requirements

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Hotels.com launches its annual Hotel Room Innsights Report*, uncovering surprising services and stories from more than 400 partner hotels worldwide. This year’s report reveals the astonishing items left behind by guests, wildest room service orders, hidden hotel perks and ‘out of this world’ services accommodating travelers today. The report shows the most common forgotten items […]

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Which?: Concerns about Expedia and Hotels.com’s “price disparities”

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Which? is concerned about potentially “misleading” pricing practices by Expedia and Hotels.com, which have been reported to both the Advertising Standards Authority (ASA) and the Competition and Markets Authority (CMA) in the UK. The consumer protection agency claimed that its latest investigation into ‘mobile-only’ accommodation offers found differences between bookings for laptops and mobile phones. […]

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