Ryanair today (13 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 90% of over 66,000 flights in May arriving on-time
- Less than 2 complaints per 1,000 customers
- 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said: “Ryanair carried over 11 million customers in May with 90% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| May | 2016 | 2017 |
| On-time flights | 89% | 90% |
| Complaints per 1,000 pax | 1.23 | 1.64 |
| Bag complaints per 1,000 pax | 0.53 | 0.53 |
| Complaints answered within 7 days | 99% | 99% |
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