Marriott International: Possible theft of guest's data - ΧΡΗΜΑ & ΤΟΥΡΙΣΜΟΣ money-tourism.gr

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Marriott International is informing its guests about the possibility that their information may have been accessed without authorization.

Hotels operated and franchised under Marriott’s brands use an application to help provide services to guests at hotels. At the end of February 2020, Marriott identified that an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property. It is believed that this activity started in mid-January 2020. Upon discovery, it was confirmed that the login credentials were disabled, an investigation immediately began, heightened monitoring was, and arranged resources to inform and assist guests. Your information was among the information that appears to have been accessed.

Although Marriott’s investigation is ongoing, there is no reason to believe that the information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers.

At this point, it is speculated that the following information may have been involved, although not all of this information was present for every guest involved:

contact details (e.g., name, mailing address, email address, and phone number)
loyalty account information (e.g., account number and points balance, but not passwords)
additional personal details (e.g., company, gender, and birthday day and month)
partnerships and affiliations (e.g., linked airline loyalty programs and numbers)
preferences (e.g., stay/room preferences and language preference)

Marriott has taken a series of measures, such as:

Setting up a dedicated website where more information can be found,
Establishing dedicated call center resources, which can be reached by calling the numbers below. The call center resources will be staffed during ordinary business hours in the United States, 8:00am-8:00pm EDT Monday through Friday. Language support will be provided in English and French, and additional translation services will be available upon request.

Offering guests involved the option to enroll in IdentityWorks, a personal information monitoring service, free of charge for 1 year. This is an optional service that allows you to identify information that you would like to have the service monitor.

The letter

The letter is as follows:

Dear Valued Guest,

We are writing to let you know that some of your information may have been accessed without authorization. We are sorry that this occurred, and this message explains what happened, how we can assist you, and steps you can take.

What Happened

Hotels operated and franchised under Marriott’s brands use an application to help provide services to guests at hotels. At the end of February 2020, we identified that an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property. We believe this activity started in mid-January 2020. Upon discovery, we confirmed that the login credentials were disabled, immediately began an investigation, implemented heightened monitoring, and arranged resources to inform and assist guests. Your information was among the information that appears to have been accessed.

What Information Was Involved

Although Marriott’s investigation is ongoing, we currently have no reason to believe that the information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers.At this point, we believe that the following information may have been involved, although not all of this information was present for every guest involved:

●	contact details (e.g., name, mailing address, email address, and phone number)
●	loyalty account information (e.g., account number and points balance, but not passwords)
●	additional personal details (e.g., company, gender, and birthday day and month)
●	partnerships and affiliations (e.g., linked airline loyalty programs and numbers)
●	preferences (e.g., stay/room preferences and language preference)

What We Are Doing

●	We have set up a dedicated website (www.mysupport.marriott.com) where you can find more information.
●	We have also established dedicated call center resources, which can be reached by calling the numbers below. The call center resources will be staffed during ordinary business hours in the United States, 8:00am-8:00pm EDT Monday through Friday. Language support will be provided in English and French, and additional translation services will be available upon request.

Location

Number

United States/Canada

+1-800-598-9655

Australia

1800280257

France

0805540130

Germany

08006644414

United Kingdom

08003457018

Rest of the World (toll may apply)

+1-402-952-5356

●

Where available, Marriott is offering guests involved the option to enroll in IdentityWorks, a personal information monitoring service, free of charge for 1 year. This service will be provided by Experian, a global data and information services provider. This is an optional service that allows you to identify information that you would like to have the service monitor; how much information to include in the monitoring is completely up to you. Any information that you provide to Experian will only be used by Experian for the sole purpose of the monitoring service. Due to regulatory and other reasons, IdentityWorks or similar products are not available in all countries/regions. IdentityWorks is currently available in Australia, Brazil, Canada, Germany, Hong Kong, India, Ireland, Italy, Mexico, New Zealand, Poland, Singapore, Spain, the United Kingdom, and the United States. Language support for online enrollment is available in English, French, French Canadian, German, Italian, Portuguese, and Spanish.

○	To use IdentityWorks to start monitoring your personal information please follow the steps below:

◾	Ensure that you enroll by June 30, 2020 (your code will not work after this date.)

◾	Visit the Experian IdentityWorks website to enroll:

•	US Residents: https://www.experianidworks.com/identity

•	Non-US Residents: http://www.globalidworks.com/identity1

◾	Provide your activation code:

•	US Residents: 2CZM8QXV6

•	Non-US Residents: 3F23BXQ3X

●	If you are a Marriott Bonvoy member:

○	Even though we currently have no reason to believe that passwords were involved in the incident, we have disabled your existing Marriott Bonvoy password, so when you log in to your Marriott Bonvoy account at Marriott.com, you will be prompted to change your password.

○	You will also be prompted to enable multi-factor authentication to further protect access to your account.

●	We have notified relevant authorities and are supporting their investigations.

Additional Steps You Can Take

To guard against the information involved being used for phishing or social engineering attempts or attempts to access and use the points in your Marriott Bonvoy account, you can take a number of precautionary steps, in addition to enrolling in IdentityWorks:

●	If you have a Marriott Bonvoy account but have not activated your online access to it and set up a password, you should do so now.
●	Use good password management practices, including not using easily guessed passwords and not using the same password across multiple accounts.
●	Monitor your Marriott Bonvoy account for any activity that you did not initiate and notify us of any suspicious activity.
●	You should not provide any information—especially payment card information, other financial account information, online account information, or passwords—to anyone who calls or otherwise contacts you purporting to be from Marriott or a Marriott brand hotel. Marriott will never call or email you to ask you to provide this information by phone or email.
●	You should be vigilant against possible “phishing” emails that appear to be (but are not) sent from Marriott email addresses.