Ryanair attacks OTA eDreams | New complaint about overcharging

Ryanair is launching a new attack on online travel agencies, with its research for April highlighting eDreams as the top “pirate”, as it overcharges the travelling public by 216% (€25.24) for booking a seat that costs just €8 on Ryanair’s website.

The same online travel agency also charged consumers double for the transport of 10 kg of Ryanair luggage (€39.42 compared to just €19.79 on Ryanair.com).

By war between the low-cost airline and OTAs continues, Ryanair said in a statement that “while eDreams is the most ruthless OTA ‘pirate’ in the April survey, other OTAs such as Opodo, Gotogate and Mytrip continue to deceive unsuspecting consumers with hidden overcharges and contrived ‘service’ fees of up to €65 per booking”.

While Ryanair continues to campaign for consumer protection from OTA Pirate overcharges, it is indefensible that consumer agencies, such as Italy’s AGCM, have failed to take any action to stop this OTA piracy and consumer harm. Especially since the Milan Court of Appeal recently dismissed claims by these OTA Pirates that Ryanair was abusing a dominant position in the Italian Market.

The Italian Court ruled that Ryanair’s direct sales policy was “reasonable” and had led to lower costs & lower fares for Italian consumers.

Ryanair calls AGCM Chairman Roberto Rustichelli to explain why he continues to allow OTA Pirates like eDreams to overcharge Italian consumers, despite 6 months of Ryanair survey evidence which exposes these OTA Pirate overcharges in Italy.

Six large OTAs have signed “Approved OTA” distribution agreements with Ryanair, including loveholidays, Kiwi, TUI, On the Beach, eSky and El Corte Inglés, under which they agreed to stop screen scraping the Ryanair.com website, and also to stop overcharging consumers with inflated air fares, inflated ancillary fees and for invented fees for non-existent services.

Ryanair now asks why have eDreams and Lastminute so far refused to sign these agreements when they clearly benefit and protect Italian consumers.

Ryanair’s Dara Brady’s statement is: “Despite Ryanair providing 6 months evidence of blatant OTA Piracy and consumer harm, eDreams and other OTA Pirates continue to overcharge consumers and invent these fake “service” fees. April’s OTA Pirate survey shows eDreams is overcharging Italian customers by over 200% (€25.24 for a reserved seat that cost just €8 on Ryanair.com) as well as charging €39.42 for a 10kg bag that costs just €19.79 on Ryanair.com. It’s time for the ACGM in Italy to take action to protect consumers from this internet piracy and overcharging by eDreams and other OTA Pirates, especially since the Milan Court of Appeal recent ruling has shown that Ryanair’s direct sales policy is reasonable and leads to lower costs and lower fares for Italian consumers.”

The top “pirates” of April